Skyrail Expands Customer Facilities

Skyrail News: November 2006


Skyrail Rainforest Cableway has announced a $2.5 million expansion of its Smithfield Terminal building and infrastructure.

The works will include expanded Reservations and Ticketing facilities, a larger Retail store and the introduction of the new 'Canopy Cafe'.

Skyrail General Manager, Max Shepherd said the works had been carefully planned, to enhance Skyrail's customer service capabilities and visitor experience.

"The building extensions and features have been designed to complement the Skyrail experience, ensuring our guests continue to enjoy a consistently high-quality, multi-faceted ecotourism product," Mr Shepherd said.

Works will commence in November 2006, and include:

Relocation and expansion of the Reservations and Ticketing facilities. Additional ticketing windows will be created in conjunction with this relocation, with faster processing times for ticketing requests and boarding passes.

  • Development of a new, larger Retail Store. The new-look Retail Store, at Smithfield Terminal, will offer guests the chance to purchase a unique memento of their Skyrail experience. Exclusive items include souvenir Skyrail digital photographs and branded merchandise, as well as an eclectic array of rainforest-themed gifts.
  • Introduction of the Canopy Cafe. The Canopy Cafe will replace the current Coffee Cart facility, located on the veranda of Smithfield Terminal, and will introduce a new and expanded range of refreshments for guests' pleasure. Comfortable seating and panoramic windows, overlooking the native gardens, will create a delightful rainforest ambience for visitors to enjoy whilst relaxing over a coffee or cold drink.

Mr Shepherd said: "Work will be designed, planned and conducted to ensure minimal disruption to Skyrail's guests during this time."

"Skyrail is committed to investing in the future of tourism in Tropical North Queensland," he said.

"These works are the beginning of a major financial investment in the Skyrail facility, with almost $3.5 million being spent over the next two years on infrastructure and equipment, to ensure Skyrail continues to provide its guests with the world's most beautiful rainforest experience."

Works will be undertaken by one of Queensland's largest privately owned building companies, Hutchinson Builders, and will also provide expanded operations and workshop facilities.


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