Accessibility

Skyrail prides itself on being as universally inclusive and easily accessible as possible, for people of all ages and abilities.

Wheelchair access

Skyrail caters for wheelchair and mobility impaired passengers:

  • The cableway can be slowed or stopped to allow for easy, stress-free access onto and off the Skyrail gondolas, with assistance from a friendly Skyrail operator.
  • Access is available to all areas of the Skyrail experience via ramps.
  • Wheelchair accessible restrooms throughout the entire experience.

Wheelchair access on bus transfers

Wheelchairs cannot be carried on our bus transfer service. However, at the time of booking, please advise us if you require this service and we will make alternative arrangements.

 

Skyrail can accommodate most standard wheelchairs. However, due to size restrictions and loading requirements, personal wheelchairs are required to have the following:

  • Width – cannot exceed 630mm.
  • Length – cannot exceed 950mm.
  • Combined weight of the wheelchair and occupant must be manageable to allow for operator-assisted loading.

Complimentary wheelchairs

Skyrail can provide complimentary onsite use of a wheelchair, subject to availability.

The following information is designed to help you with any additional questions you may have about your Skyrail experience.

Our team is here to help, please reach out to any of our friendly staff if you need any further assitance during your visit.

Companion Card

Skyrail is pleased to provide support to Companion Card holders.

Please ensure you ask about the Companion Card program when booking your tickets with our Reservations Team (these cannot be booked online).

Please contact us for assistance and bookings.

Hidden Disabilities Supporter

Making the Invisible Visible

Skyrail Rainforest Cableway Website Accessibility Statement

Updated: February 2024


General
Skyrail Rainforest Cableway strives to ensure that its services are universally accessible.

Skyrail Rainforest Cableway has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for everybody, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Skyrail.com.au
Skyrail.com.au makes available a Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Skyrail.com.au to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1) whilst work continues on building accessibility compliance into the website ecosystem itself.

Enabling the Accessibility Menu
The Skyrail.com.au accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer
Skyrail Rainforest Cableway continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use for all of us.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Skyrail.com.au with an accessibility scanner to identify and find solutions for every possible accessibility barrier on our site.

Despite our best efforts to make all pages and content on Skyrail.com.au as accessible as we can, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution, but we are still working on it.

Here For You
If you are experiencing difficulty with any content on Skyrail.com.au, require assistance with any part of our site, or need to report an accessibility issue please contact us and we will be happy to assist.

Email: marketing@skyrail.com.au
Phone:  +61 7 4038 5511

Main Image Credit: Tourism & Events Queensland