Skyrail: Frequently Asked Questions
Where is Skyrail located?
Skyrail is situated in World Heritage listed Barron Gorge National Parl, a convenient Smithfield Terminal is located 15 minute drive north of Cairns city and 50 minutes south of Port Douglas.
What are Skyrail’s hours of operation?
Skyrail is open every day except for Christmas Day and during planned, preventative maintenance: for more information please visit Skyrail's Special Notices. Skyrail's hours of operation are 9:00am to 5:15pm; bookings are taken in 15 minute intervals from 9:00am to 2:45pm for a return journey, or 3:30pm for a one-way journey.
How long does a Skyrail experience take?
To maximise your Skyrail experience, allow up to 1½ hours to complete a one-way journey or 2 hours for Diamond View and Canopy Glider experience, this includes spending time at the two rainforest mid-stations, or 2 ½ hours* for a return experience. *This does not include any time you may wish to spend in Kuranda. For more detailed timings, please go to Trip Timings.
How often do gondolas leave the station and can I board at any time?
Regular gondolas leave the station continuously; bookings are taken in 15 minute intervals (please see above for timings). Diamond View gondolas depart approximately every 7 minutes, there are 11 out of 114 in total. Boarding is determined by the time assigned according to your pre-booked departure time and this will be indicated on your boarding ticket. Boarding outside your pre-booked departure time is subject to availability.
Do I need to make a booking?
Yes. Advance bookings are essential, please make a reservation to ensure you are able to travel at your preferred time. During peak periods many boarding times become heavily booked, passengers without a reservation may be delayed in boarding. Click here to book online.
How do I book Skyrail?
Skyrail can be booked online. Alternatively, Skyrail can booked at any travel agent, tour desk, hotel, motel or caravan park. Skyrail operates a 24 hour reservation and booking facility which can be accessed on telephone +61 7 4038 5555, fax +61 7 4038 1888 or e-mail .
If I have pre-booked my Skyrail trip do I need to collect a boarding pass prior to boarding?
Yes. You are able to collect your Skyrail Boarding Passes at the ticketing counters at the Smithfield or Kuranda Terminals. Please Note: If you have booked a Skyrail and Scenic Railway experience, departing from the train station, you will collect your boarding pass from Freshwater train station.
What is the price of a Skyrail experience?
A full schedule of Skyrail’s ticket and package prices are outlined in the Tour and Bookings section of this website.
Is there a special Family rate for travel on Skyrail?
Yes, family rates are available on all packages including standard and Diamond View bookings excluding the Canopy Glider experience and Kuranda Scenic Railway's Gold Class upgrade. A child is a person aged between 4 - 14 years inclusive and a family is classified as 2 adults and 2 children of the same family. Please refer to the tours and prices page for more information.
What are the rates for infants and children?
Infants (0-3 years) travel free of charge but parents must obtain a boarding pass for travelling infants. Children (4-14 years) travel for half the adult price.
What if it’s raining, can I still experience Skyrail and the rainforest?
The rainforest is at its best in the rain! Skyrail is spectacular on a fine day and amazing in the wet. Travelling through the mist in your fully enclosed gondola cabin, you will see the rainforest come to life in the rain, and there are complimentary umbrellas available at the mid-stations.
Can I combine Skyrail with the Kuranda Scenic Railway?
Yes. Skyrail can be combined with the Kuranda Scenic Railway and number of other Cairns’ great day tour products. Reservations for the train and other packages can be booked through Skyrail. Upgrade to Kuranda Scenic Railway's Gold Class is also available. Click here for pricing.
How many people does a gondola carry?
Each regular gondola seats up to 6 people (including infants). Diamond View gondolas seat a maximum of 5 people (including infants). Non-shared use of cabins is subject to availability.
Can I eat and drink in the gondolas?
For the protection of the environment smoking and the consumption of food and drink is prohibited in all gondolas. Eating and drinking is allowed at all of Skyrail’s terminals / stations.
How do I get to Skyrail?
Skyrail operates a coach transfer service from most tourist accommodation houses in the Cairns, local Beaches (excluding Holloways Beach, Machans Beach and Yorkeys Knob) and Port Douglas areas. Bookings for this service are essential and can be made at the time of ticket reservation. If you have your own vehicle, you can self-drive to Skyrail’s Smithfield Terminal where there is ample car parking available.
Can the Skyrail gondolas accommodate wheelchairs?
Yes, Skyrail gondola cabins can accommodate most standard type wheelchairs. However, due to size restrictions and loading requirements, some types of wheelchairs can not be carried on the cableway. Please note, wheelchairs cannot be carried on the coach transfer service. Click here for Wheelchair Access on Skyrail, and please ask for more details at the time of booking.
Can I hire a wheelchair?
Skyrail provides the complimentary use of wheelchairs (subject to availability) during a Skyrail experience. We recommend you contact our Reservations team prior to your trip to make this arrangement.
How do I board the gondolas?
A friendly cableway operator is available at each station to assist you on and off the cableway. The gondolas slow down at each station to allow easy embarkation and disembarkation from the gondola cabins; the doors open and close automatically.
Can I alight from the gondola to explore the rainforest?
Yes, Skyrail has two rainforest stations, Red Peak and Barron Falls, which allow you to disembark from the gondola and explore the forest on boardwalks and easy access walkways. Complimentary Ranger guided boardwalk tours operate regularly at Red Peak Station and Barron Falls Station houses a fascinating Rainforest Interpretation Centre and spectacular look-outs.
Is there much walking involved?
You can walk as much or as little as you choose at Skyrail’s rainforest mid-stations. Red Peak has a 175 metre rainforest boardwalk and there is approximately 400 metres of gentle walkways at Barron Falls Station.
What is the weather like, how should I dress?
Cairns has a tropical climate. Summer months, the rainy season, (December-March) tend to be warm and humid with rain, temperatures between 30°C and 34°C, and we recommend you wear light comfortable clothing. The winter months, the dry season, (June-September) are notable for their pleasant, clear days with temperatures of around 25°C. A light jacket may be required in winter. We recommend flat-soled footwear are worn on your Skyrail experience as you’ll be walking on wooden boardwalks and concrete paths. It is also advisable to pack a hat and sunscreen.
What is there to do in Kuranda, how much time should I plan to spend there?
Kuranda the ‘Village in the Rainforest’ has numerous attractions including a butterfly sanctuary, a colourful bird aviary, koala park, walking tracks and a diverse range of markets, shops, cafes and restaurants. Depending on your travelling time on Skyrail, we recommend allowing yourself two to three hours in Kuranda which will give you enough time to explore and have some lunch / refreshments.
What payment methods can I use?
All Skyrail facilities accept a range of payment methods, including cash (some foreign currencies in our retail shops only), EFTPOS and all major Credit Cards.