The following Skyrail statement addresses relevant privacy issues.
Skyrail Rainforest Cableway is committed to ensuring the privacy of individual’s information. Skyrail respects the need for confidentiality of information and provides a secure framework to protect personal details, held by Skyrail, from collection of information, use & disclosure, storage, security and accessibility.
The Skyrail privacy statement outlines:
The kind of personal information that Skyrail collects and holds
How Skyrail collects and holds personal information
The purposes for which Skyrail collects, holds, uses and discloses personal information
How an individual may access personal information about the individual that is held by the entity and seek the correction of such information
How an individual may complain about a breach of the Australian Privacy Principles that binds Skyrail, and how Skyrail will deal with such a complaint
Whether Skyrail is likely to disclose personal information to overseas recipients
If Skyrail is likely to disclose personal information to overseas recipients – the country in which such recipients are likely to be located if it is practicable to specify those countries in the policy
Personal information collected by Skyrail may include: name, address, e-mail address and telephone number and your image while travelling in a Skyrail gondola.
Skyrail also collects potentially sensitive information for the Canopy Glider package – an open-air gondola experience. Participants are required to provide sensitive information including weight, waist and height. This information is retained during the month of travel before being purged electronically at the start of each new month.
2. How Skyrail Collects and Holds Personal Information
Skyrail collects personal information directly from individuals in a number of ways. These may include: application forms, questionnaires, customer feedback forms, e-mail reservations, web site reservations and sales, third party website advertising, telephone, facsimile, correspondence or contact in person.
3. The Purpose for which Skyrail Collects, Holds, uses and discloses personal information
Personal information will be used by Skyrail under the following conditions:
Skyrail will not use personal information, for any purpose, which is not related to the services or products Skyrail provides to individuals. Skyrail may use personal information to inform individuals of other Skyrail products/services which Skyrail feels maybe of some interest/benefit to the individual.
Skyrail uses and discloses a customer photograph, taken while travelling on the Skyrail gondola, only for the purpose of making that photograph available for purchase to the customers in the photograph. Such photographs may also be used by or disclosed to a third party photo processing company for this purpose.
Skyrail will not otherwise disclose personal information to third parties except where it is required by law or where the individual consents.
Skyrail will not disclose personal information to any third party individual or entity for marketing purposes.
At any time, individuals have the right to request that Skyrail remove their personal details from any Skyrail marketing activity.
4. How an Individual may access Personal Information about the Individual that is held by the Entity and Seek the Correction of such Information
An individual may access personal information by contacting the Privacy Officer, who will be the first point of contact. An individual is entitled to correct their personal information in the event they believe it to be incorrect.
5. How an Individual may Complain about a Breach of the Australian Privacy Principles that Binds Skyrail, and how Skyrail will deal with such a Complaint
If you believe that your personal information has been compromised in any way, please contact the Skyrail Privacy Officer, who will be your first point of contact should a privacy issue arise. Our Privacy Officer will investigate your complaint in complete confidence and make a formal response to you.
If you are dissatisfied with our internal complaint process the complaint will be passed onto the Privacy Commissioner.
6 & 7. Whether Skyrail is likely to Disclose Personal Information to Overseas Recipients
Skyrail does not disclose personal information to overseas recipients.
If you have any further questions relating to the Skyrail Privacy Statement, please do not hesitate to contact us:
The Privacy Officer
Skyrail Pty Ltd
6 Skyrail Drive | PO Box 888
Smithfield, Queensland, 4878
Ph: +61 7 4038 5599
Fax: +61 7 4038 1888