• Skyrail Rainforest Cableway is temporarily closed. For information regarding our reopening, see our COVID SAFE PLAN.

Frequently Asked Questions

 

 

Bookings are highly recommended.

How do the Skyrail + Kuranda Scenic Railway experiences work?

  • Skyrail can be enjoyed as a one-way or return (round trip) experience.
  • Skyrail can be combined with Kuranda Scenic Railway to create half or full day itineraries.
  • You can start with either Skyrail Rainforest Cableway or Kuranda Scenic Railway.
  • We offer bus transfers to and from your accommodation, self-drive or alternate transport options are available.

 

Plan your visit and interactive map.

How long does a Skyrail experience take?

Allow 1 ½ hours to complete a standard one-way Skyrail experience; up to 2 hours for a one-way Diamond View experience; and up to 3 hours for a one-way Canopy Glider experience. These timings include two stops at Red Peak and Barron Falls. You can however choose to spend as much time as you like at Red Peak and Barron Falls. For a return (round-trip) standard experience, allow 2 ½ hours plus time to spend in Kuranda Village. Please note that timings are dependent on cableway operational constraints and may be longer than these recommended times.

 

ⓘ Plan your Skyrail experience.

What are Skyrail’s hours of operation?

Skyrail’s hours of operation are 9:00am to 5:15pm Monday to Saturday (Closed on Sundays). Skyrail is open throughout the year, except Christmas Day and during pre-planned preventative maintenance (please see Special Notices.) The first gondola departs Smithfield Terminal at 9:00am and Kuranda Terminal at 10:00am. The last one way departure from Smithfield terminal is at 2:45pm and 3:45pm from Kuranda Terminal. The last time to start a return (round-trip) Skyrail experience is 2:30pm from Smithfield Terminal and 1:30pm from Kuranda Terminal.

 

ⓘ Plan your Skyrail experience.

When does the Kuranda Scenic Railway depart and how long does it take?

Allow 1 ½ hours to complete a Kuranda Scenic Railway Journey. There are two morning departures (8:55am and 9:55am from Freshwater Railway Station to Kuranda Railway Station) and two afternoon departures (2:00pm and 3:30pm from Kuranda Railway Station to Freshwater Railway Station and Cairns Central Railway Station).

 

Plan your visit.

Where is Skyrail located?

Skyrail is located 15 minutes north of Cairns city and 50 minutes south of Port Douglas in the World Heritage listed Barron Gorge National Park. Start your journey at Smithfield (Cairns) or Kuranda.

 

Plan your visit and interactive map.

How do I get to Skyrail?

Skyrail operates a bus transfer service to the Skyrail Smithfield (Cairns) Terminal from most accommodation in the Cairns, Beaches (excluding Yorkeys Knob, Machans and Holloways Beach) and Port Douglas areas, which can be added during your booking process. Bus transfers to/from Yorkeys Knob Marina are available for cruise ship guests on shore excursion days only.

 

Bookings for this service are essential and can be made at the time of booking.

 

Plan your visit and interactive map.

Can I drive myself to Skyrail?

If you have a vehicle you can drive yourself to Skyrail’s Smithfield (Cairns) Terminal where there is free parking, dedicated RV and caravan parking and two electric vehicle charging stations. You can also drive to Skyrail’s Kuranda Terminal (free street parking).

For guests combining Skyrail Rainforest Cableway and Kuranda Scenic Railway, transfers to/from your car are also available between Freshwater Railway Station and Smithfield Terminal (additional fees apply).

 

Plan your visit and interactive map.

What are the options for one-way and return (round trip) Skyrail experiences?

You can book a one-way or return (round-trip) experience on Skyrail or a one-way experience with Skyrail and a one-way with Kuranda Scenic Railway.

 

Plan your visit.

Can I travel at any time?

Bookings are made in 15 minute time allocations and once you have checked in you must travel at your pre-allocated times.

 

ⓘ To amend your booking please contact us.

Can the Kuranda Scenic Railway be booked via Skyrail?

Yes, the Kuranda Scenic Railway can be booked via Skyrail however this can only be booked in conjunction with a Skyrail experience, not on its own. Upgrade to Kuranda Scenic Railway’s Gold Class service is also available.

 

For your convenience, Skyrail will issue you with a boarding ticket for your Kuranda Scenic Railway journey which will include the carriage number and seat allocated to you. Please ensure you board at least 15 minutes prior to departure.

 

Skyrail is only able to sell tickets for one-way rail travel from the Freshwater Railway Station not Cairns Central Railway Station. Freshwater Railway Station is approximately 7km (4 miles) from Skyrail’s Smithfield (Cairns) Terminal. Skyrail offers bus transfers between Freshwater and Smithfield (Cairns) Terminal for guests who have chosen to drive themselves(additional fees apply).

 

Plan your visit and interactive map.

Can I book Skyrail directly if I am arriving by cruise ship?

Yes. You can book with Skyrail if you are arriving in Cairns by Cruise Ship. Transfers to and from cruise ships docking in Cairns City Cruise Liner Terminal and Yorkeys Knob Marina can also be booked.

 

Book here.

How long should I spend in Kuranda Village?

If you wish to explore Kuranda ‘Village in the Rainforest’ there are numerous attractions, including the Kuranda Original Markets and wildlife parks. Depending on your schedule, we recommend two to three hours is spent exploring Kuranda Village.

 

You can add a ‘Kuranda Wildlife Experience’ 3 Park Pass to your Skyrail booking and enjoy entry into the Australian Butterfly Sanctuary, Kuranda Koala Gardens and Birdworld.

 

ⓘ Learn more about Kuranda.

What is included in a Skyrail experience?

  • A journey of discovery into the World Heritage listed Wet Tropics Rainforest, home to the world’s oldest continually surviving tropical rainforest.
  • Multi-lingual Interpretive App and Audio Guide.
  • Red Peak: Rainforest Discovery Zone, ranger guided boardwalk tours, rainforest boardwalk loop, scenic lookout.
  • Barron Falls: The Edge Lookout; CSIRO Rainforest Interpretation Centre, rainforest boardwalk loop, Historical Precinct, panoramic gorge and waterfall views.
  • Free Wi-Fi at all stations.
  • Free Parking
  • Souvenir photograph of your day (available for purchase).

 

ⓘ Plan your Skyrail experience.

Do I need to make a booking for Skyrail?

Yes. Advance bookings at Skyrail Rainforest Cableway are essential to help avoid disappointment. Priority is given to pre-booked guests and guests without a reservation may be delayed in boarding.

 

If you book on our website you are welcome to make changes to your booking (date of travel, direction, tour type etc) at any time prior to the commencement of your day without penalty, subject to availability. Cancellation fees apply to Canopy Glider. Bookings cancelled within 24 hours of travel are subject to 100% of the total amount of the booking being forfeited at Skyrail’s discretion.

 

ⓘ Secure your preferred date and time of your visit by booking online.

How often do gondolas leave?

Skyrail gondolas leave continuously; Skyrail bookings are taken in 15 minute intervals. Diamond View gondolas depart every 7 minutes approximately. Canopy Glider timings are subject to reservation, and must be booked 48 hours in advance.

 

ⓘ Plan your Skyrail experience and upgrades.

How many people does a gondola carry?

Each standard Skyrail gondola seats a maximum of 6 people (including infants) or a maximum of 480kg (1058 lbs) whichever is first. The Diamond View gondola upgrade seats a maximum of 5 people (including infants) or a maximum of 400kg (880 lbs) whichever is first. Non-shared use of gondolas is subject to availability.

 

ⓘ Plan your Skyrail experience and upgrades.

How do I board the gondolas?

A friendly cableway operator will assist you on and off the cableway. The gondolas slow down as they approach each platform to allow for easy embarkation and disembarkation. The gondola doors open and close/lock automatically.

 

ⓘ Learn about Skyrail’s easy accessibility.

Can I disembark from the gondolas to explore the rainforest?

Yes. You can leave the gondolas to explore the rainforest at Red Peak and Barron Falls. Here you can explore the rainforest on boardwalks and easy access walkways. We recommend all guests explore both Red Peak and Barron Falls in order to experience all aspects of the rainforest.

 

ⓘ Learn more about your Skyrail experience.

How long can I spend at Red Peak and Barron Falls?

You can spend as long as you like at the two stops. A Ranger Guided Boardwalk Tour takes approximately 20 minutes.

 

ⓘ Learn more about your Skyrail experience.

What can be taken on Skyrail?

Day packs and fold up strollers can be taken on Skyrail Rainforest Cableway. Luggage is not permitted on the cableway or bus transfers. Small coin operated lockers are available at Smithfield (Cairns) Terminal (subject to availability and at own risk).

 

ⓘ For more information please contact us.

Do I need a certain level of fitness or ability to enjoy Skyrail?

Skyrail is fully accessible and is suitable for people of all ages and abilities.

 

ⓘ Learn about Skyrail’s easy accessibility.

Does Skyrail accommodate wheelchairs?

Yes, the entire Skyrail experience is wheelchair accessible and can accommodate most standard wheelchairs. However, due to size restrictions and loading requirements, some types of wheelchairs cannot be carried on the cableway. Please see Accessibility and Conditions of Carriage for more information. Skyrail also provides complimentary use of wheelchairs (subject to availability) during your Skyrail experience.

 

Please note wheelchairs cannot be carried on bus transfers. Please advise us if you require this service so that we can make alternative arrangements for you at the time of booking.

 

ⓘ Learn about Skyrail’s accessibility.

Is there a family ticket price for the Skyrail experience? What ages are children and infants?

Yes, Skyrail family rates are available on all packages excluding Diamond View, Canopy Glider and Kuranda Scenic Railway’s Gold Class upgrades.

 

A family is classified as 2 adults and 2 children of the same family.

 

A child is a person aged between 4 and 14 years inclusive and infants (0-3 years) are free but must still hold an infant ticket to travel.

 

ⓘ View prices and packages for Skyrail Rainforest Cableway and Skyrail & Kuranda Scenic Railway.

What payment methods can I use?

All Skyrail facilities accept a range of payment methods, including cash, EFTPOS and all major credit cards. The Skyrail’s souvenir gift shop also accepts Alipay.

 

ⓘ For more information please contact us.

If I have pre-booked my Skyrail experience do I need to collect a boarding ticket prior to boarding?

Yes. If you have booked with Skyrail and already paid, you can collect your Skyrail boarding tickets from the kiosks located at Skyrail’s Smithfield (Cairns) Terminal. Alternatively, you can collect your Skyrail boarding passes from the ticketing counters at the Smithfield and Kuranda Terminals.

 

ⓘ Plan your experience.

Can changes be made to Skyrail bookings?

If you book on the Skyrail website, you are welcome to make changes to your booking (date of travel, direction, tour type etc) at any time prior to the commencement of your day without penalty*, subject to availability.

 

Any additional experiences/upgrades added to your itinerary will require additional payment.

 

Once checked in, guests must commence at the times indicated on their booking confirmation and changes (including refunds for any unused portions) are not possible.

 

*Cancellation fees apply to Canopy Glider. Bookings cancelled within 24 hours of travel are subject to 100% of the total amount of the booking being forfeited at Skyrail’s discretion.

 

ⓘ To amend your booking please contact us.

Is there a cancellation fee?

Bookings are refundable prior to receipt of your boarding ticket.

 

No cancellation fees apply to Skyrail bookings (excluding Canopy Glider). Canopy Glider bookings cancelled within 24 hours of travel are subject to 100% of the total amount of the booking being forfeited at Skyrail’s discretion.

 

Once checked in, you must travel at the pre-allocated time as indicated on your ticket and changes (including refunds for any unused portions) are not possible.

 

ⓘ To cancel your booking please contact us.

Can children visit Skyrail unaccompanied?

No. Children (14 years and younger) must be accompanied by an adult throughout the duration of the Skyrail experience.

 

ⓘ Plan your Skyrail experience.

Can I smoke?

The entire Skyrail Rainforest Cableway experience is a smoke-free experience.

If it is raining, can I still visit Skyrail?

Skyrail is perfect as either a wet or dry weather experience. In wet weather, the mountain ranges become shrouded in mist giving the rainforest a somewhat mysterious Jurassic Park feel. The gondolas are fully enclosed and complimentary umbrellas are also provided at Red Peak and Barron Falls to ensure everyone can enjoy the Skyrail experience in maximum comfort.

 

ⓘ Learn more about Skyrail on a rainy day or plan your Skyrail experience.

How long is Skyrail and how was Skyrail constructed?

The Skyrail Rainforest Cableway is 7.5km long. When it was first built, it was the longest cableway in the world.

 

ⓘ Learn about the Skyrail’s construction & history.