Amendments, Changes and Cancellations
To secure your preferred date and time, advance bookings are highly recommended.
If you are booking with Skyrail directly, you are welcome to amend your booking (date of travel, direction, tour type etc.) at any time prior to the commencement of your day without penalty*.
Please note that any changes are subject to availability and any additional experiences/upgrades added to your itinerary will require additional payment.
Once checked in, you must travel at the pre-allocated time as indicated on your ticket and changes (including refunds for any unused portions) are not possible.
*A cancellation fee of 100% may be charged for bookings or any tour components (including transfers) cancelled within 24 hours of your travel date.
We do understand that we live in uncertain times, that’s why we offer guests a full refund prior to the day of travel. If you are affected by COVID-19 related border closures and flight cancellations, please contact our friendly team who will work with you to amend your booking or process a refund.
*Cancellation fees apply to Canopy Glider. Bookings cancelled within 24 hours of travel are subject to 100% cancellation at Skyrail’s discretion.
Contact our friendly reservations team to amend your booking.